Terms & Conditions

1. Introduction

These Terms and Conditions ("Terms") govern the supply of solar photovoltaic, battery storage, in-roof solar, heat pumps, EV charging infrastructure, wind turbine repowering, and related installation services ("Services") by Squirrel Energy Group Ltd (Company No. 08349449) and/or Squirrel Energy Services Ltd (Company No. 12918250), both registered in England and Wales with a registered office at Group First House, Mead Way, Padiham, Lancashire BB12 7NG (together "Squirrel Energy", "we", "us", "our").

By accepting a quotation, signing an order form, or instructing us to proceed with any Services, you ("the Customer") agree to be bound by these Terms. These Terms apply to all contracts for Services unless otherwise agreed in writing.

These Terms do not affect your statutory rights as a consumer under the Consumer Rights Act 2015, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, or any other applicable consumer protection legislation.

2. Quotations and Orders

All quotations are valid for 30 days from the date of issue unless otherwise stated. A contract is formed when we issue a written order confirmation following your acceptance of a quotation.

• Quotations are based on information provided by the Customer and a site survey where carried out. We reserve the right to revise a quotation if the site conditions differ materially from those surveyed.
• Any variation to the agreed scope of works must be agreed in writing before additional works are carried out.
• We reserve the right to decline any order at our discretion prior to issuing an order confirmation.

3. Prices and Payment

• All prices are stated in pounds sterling (GBP) and are inclusive of VAT at the applicable rate unless otherwise stated.
• A deposit (typically 25–50% of the contract value) is required upon acceptance of a quotation. The balance is due on completion of the installation unless otherwise agreed in writing.
• Payment is due within 14 days of the invoice date unless otherwise stated. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend or terminate Services where payment is not received in accordance with these Terms.
• Where finance is arranged through a third-party provider, separate terms and conditions of that provider will apply.
• Where a deposit has been paid and the contract is subsequently cancelled within the statutory 14-day cooling-off period (or where we are unable to proceed through no fault of the Customer), any deposit paid will be refunded in full within 30 days of the cancellation notice being received.

4. Your Right to Cancel (Consumer Customers)

If you are a consumer (an individual acting outside the course of a business), you have the right to cancel your order within 14 days of entering into the contract without giving any reason, in accordance with the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 ("the Regulations").

• To exercise your right to cancel, you must inform us in writing (by email to info@squirrel.energy or by post to our registered office) before the 14-day cancellation period expires.
• If you request that we begin work during the cancellation period and you subsequently cancel, you will be liable to pay for any Services supplied up to the point of cancellation.
• If you expressly waive your cancellation rights to allow work to begin immediately, you acknowledge that you lose your right to cancel once the Services are fully performed.
• Business customers do not have a statutory right to cancel and cancellation terms will be as set out in the order confirmation.
• Where a deposit has been paid and the contract is cancelled by the Customer after the 14-day cooling-off period, the deposit will be retained by us to cover costs and losses incurred as a result of the cancellation. Where the costs and losses incurred are less than the deposit amount, the balance will be refunded to the Customer within 30 days of the cancellation notice being received.

5. Installation and Access

• You must ensure that we have safe and unobstructed access to the installation site on the agreed date(s). Failure to provide access may result in a charge for abortive attendance.
• You are responsible for ensuring that the property and any electrical installation are in a condition suitable to receive the Services. We will advise you of any remedial works required before or during the installation.
• We will carry out all electrical installation work in accordance with BS 7671 (IET Wiring Regulations) and applicable NAPIT and DNO requirements.
• We will take reasonable care to avoid damage to your property during installation. Any damage caused by our negligence will be remedied at our cost. We are not responsible for pre-existing defects or damage arising from the condition of the property.
• Risk in the equipment passes to you on delivery to site. Title passes on receipt of full payment.

6. Grid Connection and Registration

• All solar PV and battery storage installations are carried out by our NAPIT-registered electricians. We will register the installation and provide you with the relevant completion documentation.
• Grid connection and DNO notification (G98, G99, or G100 as applicable) will be handled by us as part of the installation. You are responsible for ensuring that your electricity supply agreement permits grid export.
• Smart Export Guarantee (SEG) registration is the responsibility of the Customer. We will provide all documentation required to support your SEG application.
• For heat pump installations, we will provide the documentation required to support any Boiler Upgrade Scheme (BUS) grant application where applicable.

7. Equipment and Warranties

All equipment supplied by us is new and sourced from reputable manufacturers. Equipment warranties are provided by the manufacturer and are separate from our workmanship warranty.

• Workmanship warranty — we warrant our installation workmanship for a period of 2 years from the date of completion. This covers defects arising from our installation work and does not cover fair wear and tear, misuse, or damage caused by third parties.
• Equipment warranties — manufacturer warranties vary by product. Typical warranties include 10–25 years for solar panels, 5–10 years for inverters, and 5–10 years for battery storage systems. Details are provided in your quotation and handover documentation.
• Warranty claims must be notified to us in writing. We will liaise with the manufacturer on your behalf for equipment warranty claims.
• Warranties are not transferable without our prior written consent, except where required by law.

8. Liability

• Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded or limited by law.
• Subject to the above, our total liability to you in connection with any contract shall not exceed the total price paid by you under that contract.
• We are not liable for any indirect, consequential, or economic loss, including loss of profit, loss of revenue, loss of anticipated savings, or loss of data, whether arising in contract, tort (including negligence), or otherwise.
• We are not liable for delays or failures in performance caused by circumstances beyond our reasonable control, including adverse weather, grid connection delays, DNO refusals, planning authority decisions, or supply chain disruption.

9. Planning Permission and Building Regulations

Most domestic solar PV installations are permitted development and do not require planning permission. However, you are responsible for confirming whether planning permission or listed building consent is required for your property. We will advise you based on the information available to us, but we cannot guarantee planning outcomes.

• Where building regulations approval is required (e.g. for structural works or heat pump installations), we will notify the relevant building control body as part of our NAPIT registration.
• You are responsible for any planning or building regulations fees unless otherwise agreed in writing.

10. Data Protection

We process your personal data in accordance with our Privacy Policy, available at squirrel.energy/privacy. By entering into a contract with us, you acknowledge that we will process your personal data as described in that policy, including sharing it with NAPIT, equipment manufacturers, and finance providers where necessary to perform the contract.

11. Intellectual Property

All designs, drawings, specifications, and documentation produced by us remain our intellectual property unless otherwise agreed in writing. You may use such documents solely for the purpose of the installation carried out under these Terms.

12. Complaints

We are committed to providing a high standard of service. If you are dissatisfied with any aspect of our work, please contact us in the first instance at info@squirrel.energy or call 01282 550000. We will acknowledge your complaint within 2 working days and aim to resolve it within 14 working days.

Our full complaints procedure is available at squirrel.energy/complaints.

13. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any dispute arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales, except that consumers may bring proceedings in the courts of their country of residence.

14. Changes to These Terms

We may update these Terms from time to time. The version in force at the time you place an order will apply to that order. The latest version will always be available on this page.

15. Contact

Squirrel Energy Group Ltd, Group First House, Mead Way, Padiham, Lancashire BB12 7NG. Email: info@squirrel.energy. Telephone: 01282 550000.