Terms & Conditions

Introduction

These Terms and Conditions ("Terms") govern the supply of solar photovoltaic, battery storage, in-roof solar, and related installation services ("Services") by Squirrel Energy Group Ltd (Company No. 08349449) and/or Squirrel Energy Services Ltd (Company No. 12918250), both registered in England and Wales with a registered office at Group First House, Mead Way, Padiham, Lancashire BB12 7NG (together "Squirrel Energy", "we", "us", "our").

By accepting a quotation or instructing us to proceed with any work, you ("the Customer") agree to be bound by these Terms. Please read them carefully before accepting our quotation.

1. Quotations and Acceptance

• All quotations are valid for 30 days from the date of issue unless otherwise stated in writing.
• A contract is formed when you accept our quotation in writing (including by email) or pay a deposit, whichever is earlier.
• Quotations are based on information provided by the Customer and a site survey where carried out. We reserve the right to revise a quotation if the scope of work changes or if unforeseen conditions are discovered on site.
• Any variations to the agreed scope of work must be agreed in writing before additional work commences.

2. Prices and Payment

• All prices are quoted in pounds sterling (£) and are inclusive of VAT at the applicable rate unless stated otherwise.
• A deposit (as specified in the quotation) is payable upon acceptance of the quotation. The balance is due on completion of the installation unless a staged payment schedule is agreed in writing.
• Payment is due within 14 days of the invoice date unless otherwise agreed. We reserve the right to charge interest on overdue amounts at 8% per annum above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.
• We reserve the right to suspend or terminate work if payment is not received in accordance with the agreed terms.

3. Installation and Access

• The Customer must ensure that safe and unobstructed access to the property and relevant areas (including roof space, loft, garage, and consumer unit) is available on the agreed installation date(s).
• The Customer is responsible for ensuring that any necessary permissions, including planning permission, landlord consent, or listed building consent, are obtained before installation commences. We will advise where we are aware that such permissions may be required.
• Installation dates are given in good faith but are not guaranteed. We will not be liable for delays caused by circumstances outside our reasonable control, including adverse weather, supply chain disruption, or grid connection delays.
• The Customer must ensure that the property's electrical installation is in a safe condition prior to our attendance. We reserve the right to decline or suspend work if we identify pre-existing electrical defects that present a safety risk.

4. In-Roof Solar and Re-Roof Works

• Where in-roof solar installation requires the removal and replacement of existing roof tiles or coverings, we will take reasonable care to minimise disruption and damage to the surrounding roof structure.
• We cannot guarantee that existing tiles removed during installation will be undamaged. Where replacement tiles are required and cannot be sourced to match the existing roof covering, we will advise the Customer before proceeding.
• Any re-roof works included in the quotation are limited to the scope described therein. Additional roofing works identified during installation will be quoted separately.

5. MCS Certification and Grid Connection

• All eligible installations are carried out in accordance with MCS (Microgeneration Certification Scheme) standards. MCS certification documentation will be provided on completion.
• Grid connection applications (G98/G99) are submitted on the Customer's behalf where required. We are not responsible for delays caused by the Distribution Network Operator (DNO).
• The Customer is responsible for notifying their energy supplier and registering for any applicable export tariffs (including the Smart Export Guarantee) unless we have expressly agreed to do so on their behalf.

6. Warranties and Guarantees

• Our installation workmanship is warranted for 10 years from the date of completion.
• Solar panels are typically covered by a manufacturer's product warranty of 10–12 years and a performance warranty of 25 years. Specific warranty terms vary by manufacturer and will be detailed in the product documentation provided.
• Inverters and battery storage systems are covered by the relevant manufacturer's warranty, typically 5–10 years. Extended warranties may be available and will be quoted separately.
• Warranties do not cover damage caused by misuse, unauthorised modification, acts of God, or failure to carry out recommended maintenance.
• Nothing in these Terms affects your statutory rights as a consumer under the Consumer Rights Act 2015 or other applicable legislation.

7. Liability

• We carry public liability insurance and employers' liability insurance in amounts appropriate to our business. Details are available on request.
• Our total liability to you in connection with any contract shall not exceed the total price paid by you for the relevant Services, except in the case of death or personal injury caused by our negligence, fraud, or any other liability that cannot be excluded by law.
• We are not liable for any loss of profit, loss of revenue, loss of anticipated savings, or any indirect or consequential loss arising from our Services.
• We do not guarantee any specific level of energy generation, savings, or return on investment. Any figures provided in quotations or marketing materials are estimates based on typical conditions and are not contractually binding.

8. Cancellation

• Consumer customers (private individuals contracting for domestic installations) have the right to cancel within 14 days of accepting a quotation under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, provided installation has not commenced.
• If you request that installation commences within the 14-day cancellation period and subsequently cancel, you may be liable for costs reasonably incurred up to the point of cancellation.
• Cancellation after the 14-day period or by business customers may result in the forfeiture of the deposit and liability for any reasonable costs incurred, including materials ordered specifically for your project.

9. Intellectual Property

All designs, drawings, specifications, and documentation produced by us remain our intellectual property unless expressly transferred in writing. You may use such documents solely for the purpose of the installation carried out under these Terms.

10. Data Protection

We process personal data in accordance with our Privacy Policy, which forms part of our agreement with you. By accepting these Terms you confirm that you have read and understood our Privacy Policy.

11. Complaints

We are committed to resolving any complaints promptly and fairly. If you have a complaint, please contact us in the first instance at [email protected]. We will acknowledge your complaint within 3 working days and aim to resolve it within 14 working days.

As an MCS-certified installer, we are required to participate in an approved consumer redress scheme. Details of the applicable scheme will be provided in your contract documentation.

12. Governing Law

These Terms are governed by the laws of England and Wales. Any disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Changes to These Terms

We reserve the right to update these Terms from time to time. The version in force at the time you accept a quotation will apply to that contract. The latest version is always available on this page.